Let’s be real: even with the best intentions, AI systems can reflect our own unconscious biases. As Daniel Kahneman and Amos Tversky famously demonstrated in their groundbreaking work on Prospect Theory, humans are prone to cognitive biases that influence our…
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How Can You Improve Field Force Productivity in the Age of Digital? Omnichannel Excellence and the Importance of a Strong “Middle Layer”
Introduction In my first column, I introduced four key lessons learnt from ongoing commercial transformations at pharma companies in Japan, based on a recent survey with 150 pharma leaders in Japan and our own experience as strategic transformation advisor. In…
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