BUSINESS
Sanofi Japan Seeing Improved Customer Satisfaction with AI-Powered Sales Support Tool
Sanofi has seen positive changes in customer experiences and rep performances in Japan since the launch of its proprietary AI sales support system at its local unit in 2022, says Sabina Steinkellner, Japan general manager of the company’s general medicines…
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The Wednesday TableShe had been on virtual calls since eight in the morning. The screen glowed. Her eyes burned. Plugged into Teams across time zones, she was digitally connected yet entirely isolated from the reality of Japan’s pharma market.She needed…





