BUSINESS
Sanofi Japan Seeing Improved Customer Satisfaction with AI-Powered Sales Support Tool
Sanofi has seen positive changes in customer experiences and rep performances in Japan since the launch of its proprietary AI sales support system at its local unit in 2022, says Sabina Steinkellner, Japan general manager of the company’s general medicines…
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In the complex landscape of the Japanese pharmaceutical market, the “status quo” is often the safest harbor. But for leaders like Kennet Brysting, former president of Gilead Japan, the status quo is the most dangerous place to stay.Innovation in Japan…





