FAQ

An “Admin-key” is an important code that should be safely secured as it is required for confirming or making changes to your account information. It is issued to subscribers along with a user ID in an email sent upon the completion of the subscription registration process.

**To confirm or change registered information (contract details, email address, billing address, etc.), please select “Account Information” on the bottom of the webpage, and then enter your “Admin-key”.

For a forgotten or lost “Admin-key”, please contact us by accessing the following link:
https://pj.jiho.jp/inquiry

If you do not receive the “Welcome to PHARMA JAPAN” email, which contains a link to complete your subscription registration, even a few minutes after your email entry, the following could be the cause:

[1] It is in your spam folder.
[2] The email address you entered is incorrect.

If you cannot find the email in your spam folder, please try to register again with a correct email address by using the following link:
https://pj.jiho.jp/pr

The link contained in your email has been disabled after the activation period expired. Please register again by accessing the following link:
https://pj.jiho.jp/pr

You can access the PHARMA JAPAN website as soon as your registration is completed.